LEADERSHIP & BUSINESS MANAGEMENT WORKSHOPS
In these times of constant change, leaders might find themselves tested in unfamiliar areas. They have to be flexible and know how to address unforeseen situations in quick and efficient ways. These workshops help leaders, teams, and companies navigate these new challenges in the modern business world.
Red Blue Green: Problem Solving Mindset in the Era of Uncertainties
Sahara: To be a great leader, you need the right mindset
Stand Still: How to manage change in time of crisis
Mind Master: Strategic thinking, the name of the game
C For Crunch: Lessons in effective crisis leadership
The Focal Point: Customer experience journey to success
The Ripple Effect: Guest complaint: An opportunity for growth
We've Got The Power: Improving the patient experience
Once Upon A Time: Storytelling, the new marketing tool
Welcome To The New World Digital transformation & business agility
Red Blue Green
Problem Solving Mindset In The Era Of Uncertainties.
A workshop designed for the fast paced 21st century business world! lt will help participants identify and overcome challenges in the workplace following 3 simple steps “Plan, Do, Review”. This is great for business professionals looking to deal with the new normal in the workplace due to social distancing, entrepreneurs looking to refresh their businesses post–crisis, and individuals interested in strengthening their personal skills.
Sahara
To Be a Great Leader, You Need the Right Mindset.
To be a great leader, you need to truly understand yourself first! This workshop is designed for participants who want to become exceptional leaders, by helping them revisit their goals and reevaluate their purpose to align it with their organization’s strategy, vision and values.
Stand Still
How To Manage Change In Time Of Crisis.
Change is the only constant that we can rely on in the business world today, so it’s critical that organizations learn to understand, promote, and value change. Designed for change managers, department heads, HR managers, or program leaders, this workshop will help individuals
· lmplement change effectively
· ldentify and overcome possible obstacles to change
· Contribute to effective change and understand its impact on their organization
· Learn the requirements needed for a smooth transition
Mind Master
Strategic Thinking.
Behind every great business are great ideas. And those don’t always come easy! This highly practical workshop will teach participants the tips and tricks to think strategically and develop their ideas. Recommended for executives, managers, startup teams, and entrepreneurs responsible for business strategy development, it will guide them throughs
· Learning how to develop a clear, effective strategy
· Using outside–the–box thinking tools and applying them at work
· Having greater confidence in their ability to drive and/or contribute to the strategic agenda
· Presenting a business case
C For Crunch
Lessons In Effective Crisis Leadership.
lf 2020 taught us anything, it’s to always expect the unexpected. ln the business world, this means knowing how to keep it cool when faced with a crisis and finding quick, efficient solutions to every challenge. So what tools and skills does one need to effectively respond and recover from any type of incident?
The Focal Point
Customer Experience, The Journey To Success.
Customer experience is at the core of any successful service–based business. How do you present yourself to your market? How do you match the customer expectations with what you’re offering? How do you use their input to push your business forward?All these questions and more will be answered in this workshop to guide individuals working in marketing, customer service teams, and front liners.
The Ripple Effect
Guest Complaint, An Opportunity For Growth.
Guest complaints are always tricky to manage – how do you defuse a heated situation and still keep the customer happy?
This workshop uses proven techniques to help participants to:
· De–escalate confrontation and guide the interaction to a positive outcome
· Be more assertive and confident with challenging and/or demanding customers.
· Understand the reasons behind customers’ anger and their own reactions in these difficult situations.
We've Got The Power
Patient Service Experience For Healthcare.
Empathy is the essence of healthcare. lt’s at the core of the services and treatments you provide. lt means doing more than simply being physically present and doing your job in the utmost professionalism. lt’s about taking your patients’ feelings into account and adapting your care to reflect their needs.
Today’s healthcare consumers are like informed buyers — and when they have a poor experience, they can easily tarnish your reputation by venting online. So how do you make patients feel at ease and leave them satisfied with your services?
This practical workshop is specifically designed to train healthcare employees in the art of empathy. They will learn to be good listeners, practice speaking in a cautious and sensitive manner to make patients, and understand how the right words in the right context can solve any customer service challenge, using a variety of realistic healthcare scenarios.
Once Upon A Time
Storytelling, The New Marketing Tool.
Building a narrative is as important as any other tool in business communication. From advertising, to content marketing, and even internal presentations and reports, telling a story the “right” way engages people emotionally and makes them more receptive! ln this workshop, participants will discover the art of storytelling as well as learn to craft a specific story for a business. For sales associates, managers, team leaders or marketing and HR related teams.
Welcome To The New World!
Digital Transformation & Business Agility.
Making the move to the digital realm can be tricky! Targeting consultants, department heads, program leaders, HR managers and entrepreneurs, this workshop will teach participants to:
· Set a vision and plan for their digital transformation
· Create digital leadership
· lnnovate in the right places
· Build the transformation fleet
· Change the organization’s culture